If your current setup has been working fine then it implies the problem is not directly related the configuration.
If it has never worked then you need to check that:
| · | Your device is supported – see Supported Handsets– if your device is not supported it does not mean that it will not work however if you may receive a message such as “Unexpected reply from phone!” which implies that the phone is not compliant. |
| · | USB drivers are installed for the phone. For supported phones these should install automatically as part of the installation. For unsupported phones suitable drivers are required. |
| · | Ensure the connection between the PC and phone is secure – connectors are correctly inserted and seated. |
| · | Ensure that you do not have other phone management application running – these could prevent the Vodafone Mobile Connect Lite from being able to connect to you phone and hence being able to work. |
| · | You are not logged in as a different user |
Has the program ever worked with the current phone you are currently using on the current PC?