If the troubleshooting first steps have failed then please check out the web site from which you downloaded the software or check with your operator.
The FAQ sections on the support web site will provide details of any known issues and help.
If this does not resolve your problem then please contact customer services with details of your problem; ideally you will be with the PC and data connection device so that information is to hand. It would help if you can provide as much detail as possible about your system, phone and configuration.
Please provide details of the following:
|·||The system information (PC environment)|
|·||Phone make and model|
|·||Details of any other phone software used on the system|
|·||Current position in the process|
|·||Any error messages you see|
|·||Other observations that may be useful to us|
|·||Don’t forget your contact details|